Uppsala / Remote Hybrid (EU) · Full-time

Who We Are

Deep Forestry builds the intelligence layer for the world’s nature assets.
Using geospatial AI, automated pipelines, and high-resolution land insights, we help forest owners, carbon developers, and investors measure and manage land with precision.

Our customers operate millions of hectares — and rely on Deep Forestry’s platform for operational decisions, reporting, carbon project development, and risk reduction.
Your mission is to make sure they succeed.

About the Role

As Customer Success Manager, you will be the primary partner for our customers after they sign. You'll guide them through onboarding, coordinate data and logistics, deliver training, and ensure they get maximum value from our platform and services.

You will also play a critical internal role: the bridge between customers and our R&D and product teams — ensuring insights, bugs, feature requests, and real-world needs are captured, prioritized, and acted on.

This is a hands-on, operational, customer-facing role where you set the tone for world-class delivery and long-term customer relationships.

What You’ll Do

Onboarding & Implementation

• Lead new customers through a structured and smooth onboarding process.

• Coordinate logistics for data collection, integrations, inventory uploads, and initial land assessments.

• Ensure all customer stakeholders understand timelines, deliverables, and success criteria.

Training & Adoption

• Deliver platform training sessions to users at all levels — operational, technical, and management.

• Build training material, guides, and best-practice workflows.

• Monitor adoption and proactively drive engagement.

Customer Success & Support

• Be the customer’s go-to contact for questions, support, and troubleshooting.

• Identify risks early and solve challenges before they escalate.

• Build strong, long-term relationships and ensure renewals by proving continuous value.

Internal Coordination

• Act as the voice of the customer internally.

• Work closely with R&D, Product, and Engineering to communicate issues, feature requests, field insights, and opportunities.

• Improve our onboarding processes, support playbooks, and customer delivery model.

Who You Are

• Experience in customer success, onboarding, or technical support, ideally in software, geospatial, analytics, or climate tech.

• Strong project coordination and logistics skills — you keep things moving and follow through.

• Excellent communicator and relationship builder; you make complex workflows easy for customers.

• Comfortable running training sessions, both online and in person.

• Tech-curious — you learn products quickly and can translate customer needs into clear technical feedback.

• Hands-on mindset: proactive, structured, and willing to roll up your sleeves.

• Passion for climate, land management, or geospatial technology is a plus.

What We Offer

• A foundational role in shaping how customers experience Deep Forestry.

• High autonomy and a chance to design processes from the ground up.

• Work directly with founders, product, and R&D on a mission that matters.

• Competitive salary and meaningful opportunities for growth as we scale across Europe and globally.

• A mission-driven culture focused on impact, precision, and partnership.

Recruitment Process

Applications are reviewed continuously.
The role is based in Uppsala, with flexibility for hybrid remote work.
A Swedish work permit is required.